Privacy Policy

Last Updated: July 28, 2026

This Privacy Policy is provided in both Traditional Chinese and English. In the event of any inconsistency or discrepancy between the two versions, the Traditional Chinese version shall prevail.

At DIY China Trip, operated by Quantum Matrix Global Limited, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website or use our consultancy services.

By using our Platform, you consent to the practices described in this policy.

1. What Information We Collect

We practice data minimization and do not proactively collect sensitive personal information. We only collect data through two primary channels:

1.1 Information You Provide

Account Details: Your name and email address when registering or subscribing.
Consultancy Data: Details you share when requesting travel or medical advice (e.g., travel dates, target cities, and specific needs).
Transaction Data: Purchase history and receipts for our paid services.

1.2 Information Collected Automatically

To ensure our website functions properly, we automatically collect basic technical data when you visit, such as your IP address, browser type, device information, and pages viewed. This data is aggregated for analytics and is not linked to your personal identity.

1.3 Cookies

We use cookies to maintain your login status and remember your preferences. You can disable cookies in your browser settings, though this may limit your ability to use certain features on our site. Third-party payment processors (like Stripe or Airwallex) may also use necessary cookies to process transactions securely.

2. How We Use Your Information

We use your data solely for legitimate business purposes, including to:

Verify your identity and manage your account.
Provide customized travel and medical consultancy based on your requests.
Process payments and deliver subscription benefits.
Send newsletters, service updates, and policy changes.
Monitor website security and improve user experience.

3. Data Retention

We retain your personal data only for as long as necessary:

Member Data: Kept as long as your account is active.
Consultancy Records: Retained for quality assurance and follow-up support.
Transaction Logs: Stored in compliance with Hong Kong commercial and tax regulations.

We never sell, rent, or trade your personal data. We only share your information with trusted third parties under strict conditions:

When we have your explicit written consent.
When required by Hong Kong law or judicial authorities.
To enforce our Terms of Service or protect the rights and safety of our Platform.

5. Your Rights

You maintain full control over your personal data. You have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate information.
Request the deletion of your account and associated data.
Withdraw consent for data usage (e.g., unsubscribing from newsletters).

You can manage most of these preferences directly via your Member Center (diychinatrip.com/account/). For further assistance, please contact us via email.

6. Security Measures

We implement robust technical and administrative safeguards, including encrypted storage and strict access controls, to protect your data against unauthorized access or breaches. However, as no internet transmission is 100% secure, we cannot guarantee absolute security.

7. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have inadvertently collected data from a minor without parental consent, we will delete it immediately.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page and are effective immediately upon publication.

9. Contact Us

If you have any questions or concerns about how we handle your data, please reach out to us:

Email: [email protected]
Website: https://diychinatrip.com